PRIVACY POLICY

At mendify, we are committed to respecting the privacy and confidentiality of the information that you entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use and disclosure of Personal Information from users. Please review this Privacy Policy carefully. In order to guarantee privacy to the client, we maintain the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment. It is recommended that you do not use the website, mobile application(s) or the related Services if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

Definitions

Company

“mendify”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to mendify Psychological Wellness Platform, a mental wellness service provider.

User

“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you, as the user of the website, mobile application(s) and as a recipient of our Services and resources for the remainder of this document.

Platform

“Platform” refers to any mobile application, website or digital interface that the User can employ to access Services provided by mendify.

Psychological Wellness Professional

“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “consultant” or similar terminology are all in reference to the mental health professionals providing services through mendify.

Psychiatrist

“Psychiatrist”, “doctor”, “clinical expert” or similar terminology are all in reference to a licensed medical doctor specialising in psychiatry.

Nature of Service

mendify is a psychological wellness platform that delivers emotional wellness products and services to individuals and organisations.

Services may include but are not limited to:

  • Face-to-face consultations with Psychological Wellness Professionals in India
  • Online consultations with users located in India or internationally
  • Psychological assessments and mental health tests
  • Workshops and webinars conducted by trained mental health professionals
  • Self-help tools, educational content and wellness programs through websites, mobile applications or email
  • Secure messaging between users and wellness professionals
  • Community participation such as forums, discussions, blogs or feedback
  • Consultation with licensed psychiatrists where applicable
  • mendify reserves the right to add, modify or remove products and services without prior notice.
  • These offerings are collectively referred to as “Services.”
Consent

By using the platform, providing your Personal Information, or making payments to mendify, you consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with this Privacy Policy and applicable Indian data protection laws.

If the user is below 18 years of age, consent must be provided by a parent or legal guardian.

Users may withdraw consent at any time by contacting:

info@Mindbridge wellness pvt ltd.in

If consent is withdrawn, mendify may be unable to continue providing services.

Personal Information

To enable delivery of services, mendify may collect personal information such as:

  • Name
  • Phone number
  • Emergency contact number
  • Email address
  • Gender
  • Occupation
  • Hometown
  • Personal interests
  • Appointment cancellation reasons
  • Medical or mental health history
  • Responses from assessments or feedback forms
  • Any information provided through email, phone or platform communication

This information is collected to provide a smooth, personalised and efficient experience.

Use of Personal Information

Personal Information may be used to:

  • Identify and contact users
  • Schedule and manage appointments
  • Provide reminders or updates
  • Resolve service or billing issues
  • Deliver services and mental health support
  • Send newsletters or updates
  • Conduct anonymous research and analytics
  • Detect fraud or misuse
  • Comply with legal requirements
  • Process payments and financial transactions

Some third-party tools may be used to improve the digital experience, but only minimal required data will be shared.

Updating Personal Information

Users may request updates, corrections or deletion of personal data by contacting:

info@Mindbridge wellness pvt ltd.in

mendify will make reasonable efforts to update information within a reasonable time frame.

Certain information (such as completed psychological assessments) may not be editable once submitted.

Some records may be retained as required by professional or legal obligations.

Cookies

mendify may use cookies to improve user experience.

Cookies may be used to:

  • Remember login details
  • Analyse usage patterns
  • Enable platform features

Users can disable cookies in browser settings, but some platform features may not function properly.

Log Data

When using the platform, certain data may be automatically recorded including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Access times and dates
  • Pages visited and usage patterns

This information helps improve platform performance and user experience.

Confidentiality and Informed Consent

mendify maintains strict confidentiality for all consultations.

However, information may be shared in the following situations:

  • Risk of harm to the user or others
  • Legal requirements or law enforcement requests
  • Suspected abuse of minors, senior citizens or vulnerable individuals
  • Clinical supervision between professionals to ensure quality care
  • Emergency situations involving safety

Where possible, users will be informed before information is shared.

Third Party Disclosure

mendify does not sell personal information.

Information may be shared with:

  • Hosting providers
  • Payment processors
  • Service providers assisting platform operations

Disclosure may also occur to comply with legal requirements or protect safety.

Security

mendify implements administrative, physical and technical security measures to protect user data.

Important notes:

  • Consultation calls or video sessions are not recorded
  • Professionals may maintain clinical notes for treatment purposes
  • Users should protect their email and phone privacy

mendify cannot be held responsible if user data is exposed due to third-party access to personal devices or accounts.

External Links

The platform may contain links to third-party websites.

mendify is not responsible for the privacy practices of external platforms.

Users should review their privacy policies separately.

Changes to Policy

mendify reserves the right to update or modify this Privacy Policy at any time.

Significant changes may be communicated through:

  • Website notifications
  • Email communication

Continued use of the platform implies acceptance of the updated policy.

International Data Transfers

mendify operates primarily from India.

Users acknowledge that their information may be stored or processed in India or other jurisdictions, subject to this Privacy Policy.

Grievance Redressal

If you have complaints regarding our services or privacy practices, please contact:

Email: info@zendil.in

We will aim to respond within 30 days of receiving the complaint.

Jurisdiction

This Privacy Policy shall be governed by Indian law.

Any disputes shall be subject to the jurisdiction of courts in Thrissur , Kerala, India.

Contact Information

Registered Address

Kerala Innovative Technology and Entrepreneurship Zone Pvt. Ltd. (KITEZ) Building No. 51/2384-58 Thoppin Moola Thrissur – 680004 Kerala, India

Email: info@zendil.in